FAQ

Got questions? We’re here for you. Browse our FAQ, and if you’re still in need of assistance reach out to us at support@flavorandfettle.com. We typically respond within 24-hours Monday through Friday from 8 a.m. to 5 p.m.

Account

Shipping

Product

Orders & Returns

Billing

Account

Is an account required to place an order? 

Creating an account is optional, but we recommend making one to see your order history and tracking information in one convenient place, as well as making checkout faster in the future.

How do I create an account

Create an account by clicking the icon to the right of the magnifying glass in the main menu or when prompted during checkout. You’ll need to provide an email address and create a password.

How do I access my account?

Log into your account by clicking the icon to the right of the magnifying glass in the main menu.

How do I reset my password?

If you’re having trouble logging into your account or need to reset your password, reach out to us at support@flavorandfettle.com, and we’ll be happy to help.

Shipping

What countries do you ship to?

Currently, we ship within the United States only. For more information, see our Shipping Policy.

When will my order ship?

Orders will generally be processed and ready for shipment within 24 hours of the time the order is placed; however, we do not process or ship orders on Saturday, Sunday, or on major holidays. For more information, see our Shipping Policy.

How long will it take for my order to arrive?

Once shipped, your order should arrive in 2-5 days.

How do I track my order?

Once your order has been processed, a shipping confirmation email will be sent to the email associated with your order with your tracking number. For more information, see our Shipping Policy.

Product

Do your supplements have an expiration date?

Yes, all of our supplements have an expiration date listed on the bottom of the bottle. Please note that supplements keep their potency up to one year after opening and prior to the expiration date. After this date, we cannot guarantee the efficacy of the active ingredients.

What allergens do your supplements consider?

All avoided allergens are listed on the left side panel of the supplement label under “Contains No”, which can be reviewed on each product page. The majority of our supplements avoid wheat, milk, eggs, peanuts, tree nuts, soy, crustacean shellfish, or fish. We never include artificial colors, flavors, or preservatives. Every supplement is double verified gluten-free.

What certifications do your supplements have?

Flavor & Fettle supplements are made from the highest-quality ingredients ranging from organic whole foods to carefully formulated vitamins and minerals. Our certifications include Non-GMO, Gluten-free, Vegan, with No artificial colors, flavors or preservatives. Our Concentrated Omega-3 fish oil is Friend of the Sea.

Made with the quality, transparent and validated manufacturing standards: Made in the U.S., certified cGMP and UL Verified facility; third-party tested. All supplements are made in an FDA-regulated facility.

How do I find information about a product or supplement?

Education is the cornerstone of our mission in supporting your mind, body and spirit. For more information about how our supplements can support your health goals, please consult our Resource Library for more information.

A detailed breakdown of what is in our products can be found on the Nutrition Facts Panel, which is displayed on each product page.

What do you mean by No GMO?

GMO stands for Genetically Modified Organisms or ingredients that have been artificially manipulated through genetic engineering, not traditional crossbreeding methods. We do not use ingredients that contain GMO raw materials in the production of our supplements.

What is Current Good Manufacturing Practices?

Current Good Manufacturing Practices (cGMP) is a process enforced by the Natural Products Association to ensure that the facility, process and equipment used to create our products adhere to the quality standards that ensure public safety. Everything from the raw materials to the final product is evaluated for its ability to deliver what is stated on the label. The manufacturing facility is regularly inspected to retain compliance status.

What is UL verified?

Underwriter’s Laboratories (UL) is a third-party certification that assesses if a manufacturer upholds the regulations and standards for good manufacturing practices. Our manufacturing process meets these standards from the tested potency and purity of the raw ingredients used to the final product.

These standards meet the good manufacturing practices specific for dietary supplements (21 CFR 111).

What is Friend of the Sea?

Our Friend of the Sea certification for Flavor & Fettle Fish Oil ensures that the fish used to produce this supplement were sustainably sourced from qualified fisheries with aquaculture practices that meet the standards of the World Sustainability Organization.

Do your supplements have artificial colors, flavors, or preservatives?

Never.

What is the difference between certified organic by quality assurance international and USDA organic?

Quality assurance international is a certification company based in the U.S. that verifies the products labeled are organic and meet the standards established by the USDA National Organic Program (NOP) guidelines. This is a third-party certification company. The USDA organic certification indicates that the raw materials used meet the standards of the National Organic Program through  Control Union Certifications. Both certifications meet the USDA guidelines for organic certification.

Do probiotics need to be refrigerated?

Flavor & Fettle probiotics do not have to be refrigerated; however, they can lose their potency when not stored in a cool dry place. For this reason, we recommend keeping them refrigerated for best use.

Are your packaging materials recyclable?

Yes, our amber glass bottles, canisters, caps, and packaging are all recyclable.

Orders & Returns

Can I make changes once my order has been placed?

If you have already received a shipping confirmation for your order, we will be unable to make any changes to it. If you have not received a shipping confirmation, contact us at support@flavorandfettle.com as soon as possible. Depending on what stage of fulfillment your order is at, we will do our best to accommodate your request. Payment information (e.g. payment method or billing address) cannot be changed once your order has been placed.

Can I cancel my order?

If you have not already received a shipping confirmation notice, you can request to cancel your order. Contact us at support@flavorandfettle.com.If you have received a shipping confirmation, your items are already on their way to you, and you will need to make a return.

What is your return policy?

We have a 30-day return policy, which means we will accept return requests for unopened and unused items within 30 days of their delivery date. For more information, please review our Refund Policy.

Do you offer free returns?

If the reason for the return is an error on our part (e.g., the wrong item was sent), we will cover the cost of the return shipping label. For all other reasons, the return label will be at the customer’s cost. For more information, please review our Refund Policy.

How long will it take to receive a refund?

Once we receive and accept the returned items, a refund will automatically beissued. Depending on the financial institution associated with the payment method, it can take 2-10 days to receive a refund. For more information, please review our Returns Policy.

Billing

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover and Apple Pay.

Can I pay with my FSA/HSA/HRA?

We do not accept flexible spending accounts (FSA), health savings accounts (HSA), or health reimbursement accounts (HRA) as a form of payment. Your supplements may be eligible for reimbursement, but you will need to check with your insurance provider for your plan’s reimbursement requirements.

Products

Do your supplements have an expiration date?

Yes, all of our supplements have an expiration date listed on the bottom of the bottle. Please note that supplements keep their potency up to one year after opening and prior to the expiration date. After this date, we cannot guarantee the efficacy of the active ingredients.

What allergens do your supplements consider?

All avoided allergens are listed on the left side panel of the supplement label under “Contains No”, which can be reviewed on each product page.

The majority of our supplements avoid wheat, milk, eggs, peanuts, tree nuts, soy, crustacean shellfish, or fish. We never include artificial colors, flavors, or preservatives.

Every supplement is double verified gluten-free.

What certifications do your supplements have?

Flavor & Fettle supplements are made from the highest-quality ingredients ranging from organic whole foods to carefully formulated vitamins and minerals. Our certifications include Non-GMO, Gluten-free, Vegan, with No artificial colors, flavors or preservatives. Our Concentrated Omega-3 fish oil is Friend of the Sea.

Made with the quality, transparent and validated manufacturing standards: Made in the U.S., certified cGMP and UL Verified facility; third-party tested. All supplements are made in an FDA-regulated facility.

How do I find information about a product or supplement?

Education is the cornerstone of our mission in supporting your mind, body and spirit. For more information about how our supplements can support your health goals, please consult our Resource Library for more information.

A detailed breakdown of what is in our products can be found on the Nutrition Facts Panel, which is displayed on each product page.

What do you mean by No GMO?

GMO stands for Genetically Modified Organisms or ingredients that have been artificially manipulated through genetic engineering, not traditional crossbreeding methods. We do not use ingredients that contain GMO raw materials in the production of our supplements.

What is Current Good Manufacturing Practices?

Current Good Manufacturing Practices (cGMP) is a process enforced by the Natural Products Association to ensure that the facility, process and equipment used to create our products adhere to the quality standards that ensure public safety.

Everything from the raw materials to the final product is evaluated for its ability to deliver what is stated on the label.

The manufacturing facility is regularly inspected to retain compliance status.

What is UL verified?

Underwriter’s Laboratories (UL) is a third-party certification that assesses if a manufacturer upholds the regulations and standards for good manufacturing practices.

Our manufacturing process meets these standards from the tested potency and purity of the raw ingredients used to the final product.

These standards meet the good manufacturing practices specific for dietary supplements (21 CFR 111).

What is Friend of the Sea?

Our Friend of the Sea certification for Flavor & Fettle Fish Oil ensures that the fish used to produce this supplement were sustainably sourced from qualified fisheries with aquaculture practices that meet the standards of the World Sustainability Organization.

Do your supplements have artificial colors, flavors, or
preservatives?

Never.

What is the difference between certified organic by quality assurance international and USDA organic?

Quality assurance international is a certification company based in the U.S. that verifies the products labeled are organic and meet the standards established by the USDA National Organic Program (NOP) guidelines. This is a third-party certification company.

The USDA organic certification indicates that the raw materials used meet the standards of the National Organic Program through  Control Union Certifications.

Both certifications meet the USDA guidelines for organic certification.

Do probiotics need to be refrigerated?

Flavor & Fettle probiotics do not have to be refrigerated; however, they can lose their potency when not stored in a cool dry place. For this reason, we recommend keeping them refrigerated for best use.

Why are the supplements in amber glass bottles?

The use of amber glass bottles helps to not only protect the shelf life of the supplement, but also ensure that potency remains intact through the sell-by date listed on the bottom of each bottle. When exposed to light and moisture, some of the raw materials can lose their effectiveness which is why Flavor & Fettle uses amber glass bottles.

Are your packaging materials recyclable?

Yes, our amber glass bottles, canisters, caps, and packaging are all recyclable.

Orders & Returns

Can I make changes once my order has been placed?

If you have already received a shipping confirmation for your order, we will be unable to make any changes to it. If you have not received a shipping confirmation, contact us at support@flavorandfettle.com as soon as possible. Depending on what stage of fulfillment your order is at, we will do our best to accommodate your request.

Payment information (e.g. payment method or billing address) cannot be changed once your order has been placed.

Can I cancel my order?

If you have not already received a shipping confirmation notice, you can request to cancel your order. Contact us at support@flavorandfettle.com.

If you have received a shipping confirmation, your items are already on their way to you, and you will need to make a return.

What is your return policy?

We have a 30-day return policy, which means we will accept return requests for unopened and unused items within 30 days of their delivery date. For more information, please review our Refund Policy.

Do you offer free returns?

If the reason for the return is an error on our part (e.g., the wrong item was sent), we will cover the cost of the return shipping label. For all other reasons, the return label will be at the customer’s cost. For more information, please review our Refund Policy.

How long will it take to receive a refund?

Once we receive and accept the returned items, a refund will automatically be
issued. Depending on the financial institution associated with the payment method, it can take 2-10 days to receive a refund. For more information, please review our Returns Policy.

Billing

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover and Apple Pay.

Can I pay with my FSA/HSA/HRA?

We do not accept flexible spending accounts (FSA), health savings accounts (HSA), or health reimbursement accounts (HRA) as a form of payment. Your supplements may be eligible for reimbursement, but you will need to check with your insurance provider for your plan’s reimbursement requirements.

Not finding what you need?

We'd love to help. Reach out to us directly at support@flavorandfettle.com

Uniquely you...

Recommendations to power your life

No two bodies are the same, so a one-size-fits-all approach to health just doesn’t make sense. Our in-house clinical nutritionist has designed kits and supplement recommendations for your unique needs and health goals. Complete our short quiz to receive a custom consultation.